Terms of Service

Payment via EFT or Credit Card is required in full at least two weeks prior to your function to secure your function date and times. All invoices will be emailed to you via a secure online platform. We do not take credit card payments over the phone.

Date changes or full cancellations need to be received via email 7 days prior to event date and a 50% refund of total invoice is given. 100% refund of total invoice is given for all COVID19 government enforced cancellations. If for any reason we have to cancel, a full refund or change of date is offered or we will try and provide an alternative supplier for you.

Access via ramps and or lifts must be available at the venue. This includes load in from the car park into the venue and also within the venue itself. Our carts and equipment cannot be lifted up stairs. Our own ramp can get the carts up no more than two gutter sized steps. Our set up on a mobile table and smaller cart can be maneuvered into more difficult locations within reason. Standard OHS guidelines will be considered.

To be able to operate the coffee cart, we require power onsite at each venue. A minimum of two nearby power points, solely for our use must be available.

We are suited to an indoor environment where the surface can be easily cleaned. If you prefer us to work on a carpeted area, we will endeavour to cover the area to avoid excessive stains.

We do not work outdoors.

The earliest bump in time we offer is 45 minutes to 1 hour prior to your requested serving start time. An earlier arrival may occur at times depending on traffic conditions.

An onsite contact with his or her mobile number must be advised prior to our arrival. If an access card is required and / or security need to let us in and out of areas, we require assistance onsite from a staff member. If access is an issue on the day and / or a reasonable attempt at helping us gain entry and set up isn’t acknowledged, we reserve the right to leave with no refund given.

Whilst onsite at your function, we will not tolerate any form of aggression, intimidation, attitude or ego’s towards any of our staff members. It is at our discretion how we choose to deal with these situations if they arise. We are here to provide and deliver a first class café experience to your doorstep. If our staff members feel they are not comfortable staying in a certain environment and nothing has been done to rectify the problem after expressing concern, our staff have the right to pack up and leave with no refund given.

In the extreme case that we cannot make your event and / or we break down or have any of our serviced machinery breakdown at / or prior to your event, a full refund will be given. We will do everything within our power to replace faulty equipment quickly and / or provide another supplier so that your event can carry on.

It is at our discretion which coffee cart set up we choose to bring to your function.